At Hemi Store (https://hemistore.online/), customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued for purchases made on our website.

1. Refund Eligibility

You may be eligible for a refund if:

  • The item is returned in unused, unworn, and original condition

  • The product is returned in original packaging

  • The return request is made within 14 days of receiving the order

  • Valid proof of purchase (order number or receipt) is provided

Refunds are subject to inspection after the item is received.

2. Non-Refundable Items

Refunds will not be issued for:

  • Gift cards

  • Personal care or hygiene products that have been opened or used

  • Items damaged due to misuse, negligence, or improper handling

  • Products marked as Final Sale or Non-Refundable

3. Refund Process

  • Once your return is received and inspected, you will be notified of the refund status

  • Approved refunds will be processed to the original payment method

  • Refund processing time is typically 7–14 business days, depending on your bank or payment provider

Original shipping charges (if any) are non-refundable unless the refund is due to our error.

4. Partial Refunds

Partial refunds may be granted if:

  • The item is returned damaged

  • Parts or accessories are missing

  • The product shows signs of use

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment provider

  2. Contact your bank or card issuer for processing updates

  3. If the issue continues, contact us at info@hemistore.online

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

7. Policy Changes

Hemi Store reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on the website.

8. Contact Information

For any questions regarding refunds, please contact us:

Hemi Store
📍 Ptolemiou Street, House Number 4B, Kaimakali, Cyprus
📧 Email: info@hemistore.online
📞 Phone: +357 94053456