At Hemi Store (https://hemistore.online/), customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The product must be returned in original packaging

  • The return request must be made within 14 days of receiving the product

  • Proof of purchase (order number or receipt) is required

Certain items may not be eligible for return due to hygiene or safety reasons.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personal care or hygiene products (if opened or used)

  • Items damaged due to misuse or negligence

  • Products marked as Final Sale or Non-Returnable

3. How to Request a Return

To initiate a return, please contact us with your order details:

📧 Email: info@hemistore.online
📞 Phone: +357 94053456

Once your request is approved, we will provide you with return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • Hemi Store is not responsible for lost or damaged return shipments

5. Refunds

After we receive and inspect the returned item:

  • You will be notified about the approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

  • Refund processing time may take 7–14 business days, depending on your payment provider

6. Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost. Please contact us within 48 hours of delivery with photos of the issue.

7. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank or payment provider

  • Then contact your payment provider for processing updates

  • If the issue persists, contact us at info@hemistore.online

8. Changes to This Policy

Hemi Store reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Hemi Store
📍 Ptolemiou Street, House Number 4B, Kaimakali, Cyprus
📧 Email: info@hemistore.online
📞 Phone: +357 94053456